You can always cancel your order for a full refund prior to shipping. Unfortunately, due to the low-cost nature of our products, once an order has shipped, we are unable to offer refunds, returns, or exchanges unless you have received a defective, damaged, wrong products within 7 days. All sales are final. Slowtonglobal reserves the right to refuse any returns at any time.
If you wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team at firstname.lastname@example.org.
If we issue a refund to you due to shipping delays or other issues with shipping and delivery, we will refund you via the original manner in which you paid for the relevant order. Unfortunately, we cannot direct refunds to different accounts or payment methods.
On our duty:
We will be responsible for items with quality issues. Please send us a clear picture of the problems, after confirming it is our fault, we will arrange a refund or exchange the item to you.
On customer's duty:
1. Incorrect order (size of the item):
If the customer has ordered an incorrect size or products, we do not have a return and exchange policy once its shipped. So before placing an order, customers have better to check the size or the products they want to buy. We apologize for any inconvenience it might caused.
2. Unwanted items:
If the customer does not want the item after its shipped, we are unable to offer refunds, returns, or exchanges.
❤ UPS or USPS marked my package as undeliverable. What now?
Oh no! If your package is determined to be undeliverable by UPS or USPS, it will be returned to our warehouse.
We’re so sorry to hear that your babies are coming back to us! Unfortunately, We are also unable to provide more detailed information as to why your order was returned by UPS or USPS.
You can use your tracking number to estimate when your package will return to us. We will issue a refund once we physically receive your order back at our warehouse and confirm that your package was undeliverable. You will be notified when this happens!
Unfortunately, we are unable to reship orders that are returned to us.
If you would like to purchase the same items, you will need to place another order. We apologize for any inconvenience this may cause!
❤ I need my refund redirected to a different account.
So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.