1. Can I modify my order after I've placed it?No, unfortunately, once an order is placed we are unable to modify the order. You can cancel the order before shipping and place the order again. Sorry for the inconvenience!
2. Can I cancel my order after I've placed it?Yes. But once it's shipped, you can't cancel it.
3. I received the wrong item.We're sorry if you received an incorrect order! Please email our Customer Care team within 7 days of delivery with your order number, product images and a product video.
We’ll get your correct order sent out ASAP! If you would prefer to cancel your order, please let us know, and we will issue you a full refund. If the item you ordered is discontinued or no longer in stock, we will cancel your order and issue you a full refund.
The items you received in error are yours to keep.
4. I am missing item(s) in my order.Oh no! Please email our Customer Care team within 7 days of delivery with your order number and a list of the missing babies. Please make sure to include a photo of the items you did receive. We will get back to you asap!
5. I received broken item(s) in my order.We do our best to keep your order in perfect condition, but occasionally errors can occur. Please contact our customer service team within 7 days of delivery so that we can assist you further. Please note that in order for our team to best assist you, you will need to provide product photos and record a product video.
6. The product defective or damaged after I used for several days.We're sorry about that. Our products provide 30 days warranty. For better help you to solve these problems, Please contact our customer service team to provide relative photos or videos.
7. Do you combine orders?If the order shipping address is the same place and has not yet been shipped, you can contact us for order consolidation.
1. How can I track my order？The logistics provider we usually use is UPS or USPS, so you can track your order on the following links：
Deliveries with UPS: www.ups.com/
Deliveries with USPS: www.usps.com/
2. My package says delivered, but I didn’t receive it.So sorry for the issue! You can use the logistics number to go to the corresponding logistics network (UPS/USPS) to look up for customer service help.
3. Why is my order unfulfilled?Don't worry, unfulfilled just means your order is being processed and hasn't shipped yet! Once your order ships, it will be marked as Fulfilled.
4. When will my order be shipped after I place it?We'll ship it within 72 hours.
5. When will my order arrive?Depending on the logistics timeframe, you can use the logistics number to check the logistics information of your product on the appropriate logistics network (UPS / USPS). Sorry for the inconvenience.
6. My order shipped but I need to change the address.While your order is not shipped, you can contact us to change your address. Once shipped, we are unable to change your address. Please understand.
1. How can I pay for my order?We accept all major credit cards, as well as PayPal, Apple Pay, and AfterPay!
AfterPay is currently only available for customers within the U.S.!
1. Can I get a refund if the price has changed?Unfortunately, we are unable to honor any promotions on orders placed outside of promotional hours as it is not fair to our other customers. We apologize for any inconvenience this may cause you. Thank you for your understanding!
RETURN & EXCHANGE POLICYYou can always cancel your order for a full refund prior to shipping. Unfortunately, due to the low-cost nature of our products, once an order has shipped, we are unable to offer refunds, returns, or exchanges unless you have received a defective, damaged, wrong products within 7
days. All sales are final. Slowtonglobal reserves the right to refuse any returns at any time.
If you wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team at firstname.lastname@example.org.
If we issue a refund to you due to shipping delays or other issues with shipping and delivery, we will refund you via the original manner in which you paid for the relevant order. Unfortunately, we cannot direct refunds to different accounts or payment methods.
On our duty:We will be responsible for items with quality issues. Please send us a clear picture of the problems, after confirming it is our fault, we will arrange a refund or exchange the item to you.
On customer's duty:1. Incorrect order (size of the item):
If the customer has ordered an incorrect size or products, we do not have a return and exchange policy once its shipped. So before placing an order, customers have better to check the size or the products they want to buy. We apologize for any inconvenience it might caused.
2. Unwanted items:
If the customer does not want the item after its shipped, we are unable to offer refunds, returns, or exchanges.
❤ UPS or USPS marked my package as undeliverable. What now?Oh no! If your package is determined to be undeliverable by UPS or USPS, it will be returned to our warehouse.
We’re so sorry to hear that your babies are coming back to us! Unfortunately, We are also unable to provide more detailed information as to why your order was returned by UPS or USPS.
You can use your tracking number to estimate when your package will return to us. We will issue a refund once we physically receive your order back at our warehouse and confirm that your package was undeliverable. You will be notified when this happens!
Unfortunately, we are unable to reship orders that are returned to us.
If you would like to purchase the same items, you will need to place another order. We apologize for any inconvenience this may cause!